Privacy Policy

We can be reached via e-mail at: info@bagsandlugages.com

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

Information Collection and Use
Any information gathered by Angus Online Business via www.bagsandlugages.com is used solely for customer service and billing purposes. Angus Online Business does not disclose its contact lists to any outside agencies.

Links
This website may contain links to other sites. Please be aware that Angus Online Business is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by websites owned by Angus Online Business.

Security
Angus Online Business takes every precaution to protect users' information. When users submit sensitive information via this website, such information is protected both on-line and off-line.
Any information gathered by Angus Online Business via www.bagsandlugages.com is used solely for customer service and billing purposes. Angus Online Business does not disclose its contact lists to any outside agencies.

Notification of Changes
Should Angus Online Business change its privacy policy, it will post changes via it's news pages so that users are aware of what information it collects and how it uses it.

Please note our current company Terms and Conditions, as well other customer information.

info@bagsandlugages.com, Contact Us.

Web Ecommerce

All orders are shipped via UPS

Return Policy for broken or defective items

If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first. If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange. You may report a lost, broken or missing item by clicking on the "Contact" link at the top of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items. Slightly Damaged Items A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us a lot of time and money. If you do keep a damaged item and fix it, please let us know and we may issue a partial credit.

Can I cancel my order?

You have the option to cancel your order if it has not yet been processed. Simply go to your Purchase History. If the order has not been processed, you will see a "Cancel/Edit Order" button. Click the button and follow the directions to cancel.

When you cancel the order, a merchandise credit will be issued to your account immediately.

If your order has already shipped but you must cancel it, there is an $11 charge PER carton. Please call or email customer service to cancel an order that has already shipped. This is called an "intercept" and can only be used for orders that shipped via UPS ground. There is no intercept option for any other carrier.

Can I edit my order?

If your order has not yet been processed, you can edit the shipping address only. Go to your Purchase History, locate the order and click the "Cancel/Edit Order" button. Then you can update the name and shipping address.

If the order has already been processed, it will say "Cannot be changed."

You cannot change the shipping address to an address that would require a carrier change. In other words, if your original shipping address was to the United States, you cannot change it to Canada, because the shipping cost is higher. In a case like this, you would need to cancel the order and then place a new order.

You also cannot change the item number or quantity of items in your order. Again, just cancel the order and place a new one. When you cancel the order, a merchandise credit will be instantly added to your account which you can apply to the new order.

If your order has already shipped and you need to change the shipping address, there is an $11 charge PER carton. Please call or email customer service to change the address on an order that has already shipped. This is called an "intercept" and can only be used for orders that shipped via UPS ground. There is no intercept option for any other carrier.

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